Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2025
Introduction
Fractotum ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through our payment partners)
- Account credentials (username, password)
- Communication preferences
- Customer service interactions
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and location data
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
Usage Data
We collect information about how you interact with our website:
- Products viewed and purchased
- Search queries and preferences
- Cart information
- Newsletter subscriptions
- Social media interactions
How We Use Your Information
Order Processing
- • Process and fulfill orders
- • Send order confirmations
- • Provide shipping updates
- • Handle returns and exchanges
Customer Service
- • Respond to inquiries
- • Provide technical support
- • Resolve issues and complaints
- • Maintain account security
Marketing & Communication
- • Send newsletters and updates
- • Share new product information
- • Provide personalized recommendations
- • Conduct surveys and feedback
Website Improvement
- • Analyze website performance
- • Improve user experience
- • Develop new features
- • Prevent fraud and abuse
Information Sharing
We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- SSL encryption for data transmission
- Secure payment processing
- Regular security audits
- Access controls and monitoring
Your Responsibility
- Keep your password secure
- Log out from shared devices
- Report suspicious activity
- Update your information regularly
Your Rights
Access & Portability
- • Request a copy of your data
- • Export your information
- • View your account details
- • Download your order history
Correction & Updates
- • Update your profile information
- • Correct inaccurate data
- • Modify communication preferences
- • Change account settings
Deletion & Restriction
- • Delete your account
- • Remove personal information
- • Restrict data processing
- • Object to certain uses
Communication Control
- • Unsubscribe from emails
- • Opt out of marketing
- • Manage notification preferences
- • Control cookie settings
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
Essential Cookies
Required for website functionality, including shopping cart, user authentication, and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance and user experience.
Marketing Cookies
Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your information, please contact us.